We want your feedback, and respond within 72 hours
ESS takes seriously any feedback, complaints, suggestions, positive observations and similar, originating from any source — clients, stakeholders including community members of projects in which we are involved, employees, or any other person who wishes to communicate with ESS.
ESS maintains a Grievance Register in line with international standards (i.e. the IFC Performance Standards), and aims to respond to feedback within 72 business hours.
Name, company, email and telephone are all optional. A report with none of them still enters the register.
Nobody who raises a concern in good faith will face dismissal, discipline or disadvantage — including if the concern turns out to be mistaken.
Whistleblowing reports route to a restricted group; project feedback routes to the relevant project director. Not to the person a report is about.
Submit feedback
ESG and HSEC advisory services delivered on the ground across Africa, Central Asia and Latin America.
